Know exactly why your connection dropped before your call ends
Hoptrace sits silently in your Mac menubar, pinning down whether connection drops are caused by local Wi-Fi, ISP routing, or SaaS outages
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Average diagnostic time saved
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Wasted IT tickets eliminated
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Proactive ISP credits claimed
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Menubar CPU overhead
Complete clarity across your entire network stack
Stop guessing why your apps are slow. Get real-time root cause analysis in 1 click
Three-Layer Pinpointing
Isolate local Wi-Fi, ISP hops, or SaaS APIs instantly
Monitors SNR, packet retry rates, and gateway latency.
Correlates local interference with public cloud status.
Fleet Diagnostic Console
Empower IT support with zero-touch incident reports
Aggregates silent drops across all distributed endpoints.
Triggers automatic alerts when local ISP regional nodes fail.
One-Click Diagnostic Export
Provide indisputable logs to ISP support teams
Generates exportable diagnostic PDFs with traceroute history.
Includes timestamped jitter and packet loss metrics.
Use Cases
For Remote Engineers
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For IT Directors
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FAQ
No. Hoptrace runs an ultralight native daemon taking under 15MB RAM and under 0.1% CPU cycles.
We only measure network metadata, packet timing, and routing hops. No DNS queries, web history, or packet contents are ever inspected or stored.